Refund and Return Policy for Purchases On FaithSignal.com:
At FaithSignal.com, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes an item may not meet your needs or may arrive with a defect. Therefore, we offer a 30-day return policy for both defective and non-defective products, to provide a hassle-free shopping experience.
If you find that your product is defective, please contact us within 30 days of receiving your order. We will provide you with instructions on how to return the item for an exchange or full refund of the purchase price, provided the item is returned in its original condition and packaging. FaithSignal.com will cover the return shipping costs for defective items.
For non-defective products, you may also return them within 30 days for a refund or exchange. However, please note that the item must be in its original, unused condition and in its original packaging. To initiate a return for a non-defective product, please reach out to our customer service team for further instructions. In this case, you will be responsible for the return shipping costs, and a restocking fee may apply.
To begin the refund return process, please contact our customer service team at [mary@faithsignal.com] with your order number and details about the product you would like to return. We will respond quickly with authorization and instructions for returning your product.
Please allow up to 10 business days for your return to be processed once it has been received by our warehouse. Refunds will be issued to the original method of payment within 5 business days after return is recieved. If an exchange is requested for a defective item, the replacement product will be shipped to you at no additional cost.
Exceptions to our return policy include clearance items, customized products, and items marked as final sale. These items cannot be returned unless they are defective.
At FaithSignal.com, we value your trust and satisfaction. We strive to provide quality products and exceptional customer service. If you have any questions or concerns about our return policy or the products you’ve received, please do not hesitate to contact us.
Thank you for shopping with FaithSignal.com. We appreciate your business and your faith in us.
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